Normandy Workers' Comp Audit FAQs

General Questions

How can I make a payment?

To make a payment, log into the policy portal and click on “Pay Bills” from the home screen. Additionally, you can call our general number at 866-688-6442 to reach our support team who can assist you.

Where can I get my certificate of insurance?

To get a copy of your certificates of insurance, please contact your agent directly. They will be able to provide you with the certificates you need. If you’re unsure who your agent is, feel free to reach out to us for assistance.

Where can I access my billing information?

To view your billing and other account details, visit the online portal and navigate to the “Settings” section.

How can I order Loss Runs?

To obtain a copy of your loss history, simply log into the online portal and navigate to the “View Losses” section.

How do I renew or view the current status of my policy?

Your insurance agent will typically handle the renewal process by reaching out to our team on your behalf. If needed, they can provide you with the most up-to-date information about your policy and assist with any next steps. If you're unsure who your agent is, contact us for assistance at applications@normandyins.com or by calling our general number at 866-688-6442.

Audit Questions

What is a Premium Audit?

Premium audits are vitally important. They determine the final premium for an insurance policy, and the data collected during an audit is later submitted to rating organizations, such as NCCI and independent bureaus.

This information is used in developing experience mods Workers' Compensation premiums are estimated at the start of a policy and are based on expected business operation and payroll information.

To ensure these figures are accurate and classifications remain appropriate, all Workers' Compensation policies are subject to an audit to determine the actual premium. The audit takes estimated payroll and converts the policy premiums, so they are based on actual payroll. Audits are required by Workers' Compensation.

What is the Importance of an Insurance Audit?

The WC audit determines the final premium for an insurance policy, the data collected at time of audit helps Normandy review payrolls, class codes and claims data. The premium audit needs to be accurate, verified, and in compliance with mandated rules and regulations. It also gives you an overview of the full year's records.

What Happens if the Workers' Comp Audit is not complete?

The audit will be estimated per State statute a surcharge of up to 300% can be applied to your policy, your policy can be placed in cancellation for non-compliance of the audit. Please note even if the estimated audit is paid, the cancellation will not be lifted until the actual audit is completed.

How does Normandy determine whether my audit will be a Physical audit or a mail audit?

1st year audits are always physical. After that, we go by each state statute.

What types of payroll documentation is needed to complete the mail audit?

Insureds will need to complete the audit form and questionnaire we supply, return it via mail, fax or email. Including their federal 941's forms, state quarterly reports, or a detailed payroll summary for the policy period.

How and When and who will I be contacted for a Physical Audit?

The following information will be need it by the auditor per policy period:

Detailed Payroll Report (separate & total by class/job type and Officers) for Period.
State Quarterly Report (Department of Revenue Employer's Quarterly Report)
941's (Employer's Quarterly Federal Tax Return)
Payroll Register
General ledger
Profit & loss Statement
Names and amounts paid to each subcontractor along with copies of Certificates of Insurance or Exemption forms covering the audit period.

*About Officer's Certification: Please verify with your Agent of record that your exemption is valid and up to date.

Do we include overtime in the audit, and if so, how do we calculate the payroll?

One-third of the overtime payroll is allowed to be excluded. The same would hold true with double time. We include half of the double-time payroll to come up with the amount of straight time payroll. In some states, overtime pay is included, please check your state requirements to be sure.

If coverage is placed with another insurance company, am I still required to complete an audit?

Yes, audits are based on expired policies. Every policyholder is required to finalize every policy.

If my policy is billed as a Pay Go do, I still need an audit?

Yes, per each state's statute, an audit it to be performed at the end of the policy period to finalize actual payroll figures

Who can I contact if I have questions on my audit?

Please contact your Agent of Record and/or our Audit Department at 866-688-6442, option #3.

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General Questions

Audit Questions

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