ACH

Agent Appointments and Applications

How can I get appointed with Normandy?

Thanks for your interest in working with us! It's a really quick 3 step process. Go to our Get Appointed page to fill out your information and we'll have you set up and quoting in 1-2 days.

How do I submit an application?

You can do it a number of ways:

For Workers’ comp, the fastest way is to use the instant online quoting software.
Don’t have a login yet? Fill out this form to request access.
To email a workers comp submission, you can send it to applications@normandyins.com
For all other lines of insurance you can email the application to brokerage@normandyins.com
ACORDs can be filled out online or uploaded to our webforms on insurance pages available on the top navigation.

How can I check the status of my application?

To check the status of your Workers’ Compensation application submitted via the online quoting system, please check in the system.

For all other submissions, reach out to the underwriter. If you haven’t received a response yet, your application may still be under review.

Agent Policy Management System - Access & Payments

How do I access the Policy Management System?

To access the policy system, click the “Manage Policies” button on the top navigation.

How can I set up ACH commission payments?

Step 1: Ensure you have access and are signed into the JW Online Portal. If you do not, please reach out policyadmin@normandyins.com so they can grant you access.
Step 2: Click on “Account Settings” towards the right of the navigation bar at the top of your screen.
Step 3: Scroll down to the “ACH Payment Settings”, update your details & press “Save” to complete!

Policy Holder FAQs

How can I make a payment?

To make a payment, log into the policy portal and click on “Pay Bills” from the home screen. Additionally, you can call our general number at 866-688-6442 to reach our support team who can assist you.

Where can I get my certificate of insurance?

To get a copy of your certificates of insurance, please contact your agent directly. They will be able to provide you with the certificates you need. If you’re unsure who your agent is, feel free to reach out to us for assistance.

Where can I access my billing information?

To view your billing and other account details, visit the policy portal and navigate to the “Account Settings” section.

How can I order Loss Runs?

To obtain a copy of your loss history, simply log into the policy portal and navigate to the “View Losses” section.

How do I renew or view the current status of my policy?

Your insurance agent will typically handle the renewal process by reaching out to our team on your behalf. If needed, they can provide you with the most up-to-date information about your policy and assist with any next steps.

If you're unsure who your agent is, contact us for assistance at applications@normandyins.com or by calling our general number at 866-688-6442.

Claim & Reporting FAQs

How do I report a claim?

To report a claim, please visit our Report a Claim page. You can also access it by selecting "Claims" from the top menu. There are multiple ways to report a claim, so pick the method that works best for you.

What’s the status of my claim?

Your workers' compensation adjuster is available to assist with any questions you may have. You can find the adjuster's direct contact information in the claims package mailed to you by Normandy Insurance, as well as in the text message sent when your claim was first reported.
Alternatively, you can call our general number at 866-688-6442 to speak with your adjuster, or reach out via email at compcare@normandyins.com for any additional inquiries.

Got questions?

That's great! 'Cause we have the answers!

Agent Appointments and Applications

Agent Policy Management System - Access & Payments

Policy Holder FAQs

Claim & Reporting FAQs

Got questions?

That's great! 'Cause we have the answers!

Agent Appointments and Applications

Agent Policy Management System - Access & Payments

Policy Holder FAQs

Claim & Reporting FAQs

We've upgraded our login system!