March 1, 2022
Organizations exist to meet client demands, and those that provide personalized service while also meeting demands, tend to have higher retention rates.
When it comes to loving your clients, it's all about service, not sales. Like most people, if I receive genuine, personalized service, you can bet I'll be back again and again, and perhaps even pay higher rates. So, how is this level of loyalty achieved?
Leadership must create a culture that holds their client at the core of every decision, otherwise known as a client-centric approach. This approach helps to create meaningful and satisfying customer experiences.
However, being kind and attentive does not mean going outside the boundaries of your contract. Although our aim is to create a positive experience that the customer will want to share, we must make sure our above-and-beyond efforts aren't detrimental to company goals.
When you care enough to ask how you might help your clients, marketing becomes a piece of cake. Send out surveys, request honest feedback, or simply ask questions you'd like the answer to. Whatever you do, make sure to pay close attention to the results!
Loyal customers increase your Client Lifetime Value (CLV) and boost your revenue. By establishing amazing relationships with your customers, you prove that you aren't just another business after their hard-earned cash. Your customers know they can trust you because you give them value in exchange.
Send a thank you, provide an extra service at no additional cost or do whatever would make your client smile when they reach an anniversary with you. Genuine connection matters, especially in the digital world.
These two simple words can significantly impact how your customers relate to you. Make sure they know that you value their business and that you don't take it for granted. Make this a priority for your team.
Make your clients feel as though they have joined a family that genuinely cares enough about them to provide excellent service. Keep them involved with your business through regular e-mails, newsletters, announcements, and special offers, all as a way of saying, "We value you."
By placing your clients at the center of all that you do, you make them feel valued and loved. You build a company culture that focuses on creating the best experience for the customer, building trust and brand loyalty in the process, and that's great for everyone.
At Normandy Insurance Company, we pride ourselves on the personal touch and fast response to workers' comp claims. If you are interested in writing with us, please check out the many benefits here: www.normandyins.com